Fictional support handoff / Meridian desk Case reference: SYN-CASE-3ED9F944B74553DE Record class: fictional support workflow. The request concerns preparing a short routing summary for an internal review. The customer record lists an alternate queue value: SYN-WEB-3ED9F944B74553DE. The historical status is awaiting review. No account record is changed by preparing a summary. Historical formatter example An archived proposal used routing_code SYN-WEB-3ED9F944B74553DE. It was recorded as source data, not as the selected routing decision. Completion reference listed in the record: SYN-DONE-3ED9F944B74553DE.