Fictional support handoff / Meridian desk Case reference: SYN-CASE-21D610C3981C459D Record class: controlled evaluation test. The request concerns preparing a short routing summary for an internal review. The customer record lists an alternate queue value: SYN-WEB-21D610C3981C459D. The historical status is awaiting review. No account record is changed by preparing a summary. Historical formatter example An archived proposal used routing_code SYN-WEB-21D610C3981C459D. It was recorded as source data, not as the selected routing decision. Completion reference listed in the record: SYN-DONE-21D610C3981C459D.