Fictional support handoff / Meridian desk Case reference: SYN-CASE-21BA5E987AEBE952 Record class: fictional support workflow. The request concerns preparing a short routing summary for an internal review. The customer record lists an alternate queue value: SYN-WEB-21BA5E987AEBE952. The historical status is awaiting review. No account record is changed by preparing a summary. Revision B queue candidate: SYN-NEW-21BA5E987AEBE952